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Logistics & Supply Chain

How Apex Logistics replaced 8 tools with Silence in 60 days

8 → 1
Tools replaced
40%
Cost reduction
75% faster
Invoice processing
60 days
Onboarding time

The challenge

Apex Logistics was running Jira, Slack, Google Workspace, Salesforce, QuickBooks, BambooHR, and two custom-built internal tools. The integrations between them were fragile, the data was inconsistent, and the monthly software bill had reached six figures.

“We had three people whose full-time job was keeping our integrations running,” said the CTO. “Every time one system updated its API, something broke.”

Why Silence

The Silence team ran a two-week proof-of-concept focused on the three modules Apex cared most about: Projects, Finance and CRM. The POC demonstrated that Silence could handle Apex’s core workflows without customisation.

The migration

The migration was completed in 60 days:

  • Week 1–2: Data migration (Jira issues, Salesforce contacts, QuickBooks ledger)
  • Week 3–4: Configuration and workflow setup
  • Week 5–6: Pilot with 50 users
  • Week 7–8: Full rollout to 1,200 users

The results

Twelve months after go-live, Apex reported:

  • Software costs down 40%
  • Invoice processing time reduced by 75% (Document Intelligence)
  • Zero integration outages (vs. an average of 4 per month previously)
  • 3 integration-maintenance roles redeployed to product engineering